Privacy policy

Last updated : September 10, 2026

This policy explains how Dragon Ball Boutique collects, uses and protects your personal data when you visit dragon-ball-shop.com, place an order or contact us.

Treatment Officer

Dragon Ball Boutique
2 bis rue Nationale, 57600 Forbach, France
support@dragon-ball-shop.com

Data collected

Depending on your use of the site, we can process:

  • your contact information and delivery and billing information;
  • information about your orders, returns and exchanges;
  • the payment information required for the transaction, processed primarily by our payment providers;
  • your exchanges with customer service;
  • technical information and use of the website, such as IP address, browser, device, pages consulted and cookies;
  • your marketing preferences when you have chosen to receive our communications.

Purposes and legal bases

We use this data to:

  • process, ship and track orders, manage returns and provide customer service, based on performance of contract;
  • manage payments, prevent fraud and secure the site, on the basis of performance of the contract and our legitimate interests;
  • comply with our accounting, tax and legal obligations;
  • improve the site and measure its use, based on our legitimate interests or your consent when required;
  • send you marketing communications when you have consented or when the law permits it. You can unsubscribe at any time using the link in each message.

Shopify, suppliers and recipients

Our shop is hosted by Shopify. Shopify collects and processes certain personal data in order to provide and improve its services. The information transmitted about our shop is shared with Shopify as well as with the providers necessary for the operation of the shop, including payment services, fraud prevention, accommodation, analysis, customer service and delivery.

These recipients only access data to the extent necessary for their missions and according to their own legal and contractual obligations. We can also disclose data when a legal obligation so requires or to defend our rights.

For more information on the treatments performed by Shopify, see Shopify's Consumer Privacy Policy and the Shopify Privacy Portal.

International transfers

Some providers, including Shopify, may process data outside France or the European Economic Area. Where required by law, such transfers are based on an adequacy decision, standard contractual clauses or another recognised mechanism providing an appropriate level of protection.

Shelf life

We keep the data for the period necessary for the purposes described above. The duration depends in particular on the existence of a commercial relationship, the management of an order or dispute, your marketing choices and the applicable legal retention obligations. At the end of these periods, the data are deleted or anonymised, unless necessary by law or by probation.

Cookies

The website uses cookies and similar technologies necessary for its operation, as well as, depending on your choices, tools for measuring audience, personalization or advertising. You can accept, refuse or modify your choices using the cookie management tool available on the website and the settings of your browser. Refusal of non-essential cookies does not prevent the use of the shop's essential functions.

Your rights

Under the conditions provided for in the regulations, you can request access to, rectification of, erasure of, portability of, or limitation of processing of your data, and object to certain processing. When processing is based on your consent, you can withdraw it at any time without calling into question previous processing.

To exercise your rights, write to support@dragon-ball-shop.comWe may request reasonable information to verify your identity. You may also file a complaint with the CNIL.

Security

We are applying reasonable technical and organisational measures to protect the data. However, since no system is completely infallible, we cannot guarantee absolute security.

Minors

The shop is not intended for people who do not have the legal capacity to conclude an online purchase alone. If you think that a minor has improperly transmitted personal data to us, contact us.

Changes

We can update this policy to reflect the evolution of our practices or regulations. The version published on this page, together with its date of update, is the applicable version.