Refund policy

Last updated : September 10, 2026

This policy applies to purchases made on dragon-ball-shop.com.

Right of withdrawal

You have a period of 14 calendar days from the receipt of your order to inform us of your decision to withdraw, without having to provide any reason.

To exercise this right, send a clear statement to support@dragon-ball-shop.com or use the standard form at the bottom of this policy. The mere refusal of the package or its return without prior declaration is not sufficient to exercise the right of withdrawal.

After informing us of your decision, you must return the product within 14 days at the following address: Dragon Ball Shop, 2 bis rue Nationale, 57600 Forbach, France.

Conditions of return

The product must be returned in a condition that allows it to be re-sold, with its accessories and, to the extent possible, with its original packaging. You can handle it only to the extent necessary to establish its nature, characteristics and proper functioning. A depreciation resulting from excessive handling can be deducted from the refund.

The direct return costs are the responsibility of the customer. We recommend that you keep proof of shipment. Shipments in port due are not accepted.

Exceptions

The right of withdrawal shall not apply in cases provided for by law, in particular to goods manufactured according to your specifications or clearly personalized, goods liable to deteriorate rapidly and goods sealed cannot be returned for reasons of health protection or hygiene when they have been unsealed after delivery.

Damaged, defective or non-compliant product

Inspect your order upon receipt. If an item is damaged, defective or different from the item ordered, please contact us as soon as possible at support@dragon-ball-shop.com by indicating your order number and, if possible, by attaching photos. This does not limit your rights under legal guarantees. When a return results from an error on our part or from a defect covered by the law, the corresponding costs are not at your expense.

Trade

To obtain another item or variant, contact us. Unless specifically supported by our customer service, the fastest method is to exercise your return and then place a new order.

Refunds

In the event of a valid withdrawal, we reimburse the payments, including the initial delivery costs corresponding to the lowest standard delivery method proposed. The additional costs associated with choosing a more expensive delivery method are not refunded.

The refund shall be made within 14 days of the date on which we are informed of your decision. However, we may defer it until the property is recovered or until proof of its dispatch is received, whichever is earlier. The refund shall be made with the same means of payment as used at the time of the order, unless expressly agreed for another means of payment not involving any costs.

Standard withdrawal form

To the attention of Boutique Dragon Ball, 2 bis rue Nationale, 57600 Forbach, France — support@dragon-ball-shop.com

I hereby notify you of my withdrawal from the contract for the sale of the following property(s):

Ordered on/received:
Order number:
Client Name:
Client's address:
Date:
Customer signature (only in case of paper shipment):

Contact

For any question about a return or refund: support@dragon-ball-shop.com.